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Call Queuing 2018-02-02T11:19:24+00:00

CloudCall365 Call Queuing

Easily manage, monitor and control every call

As part of our CloudCall365 telephony platform, we provide effective & professional management for your incoming calls. CloudCall365 allows you to receive more calls than your agents are able to answer at the same time. Your customers will be held in a queue, listening to music and receiving periodic updates about approximate wait time and/or their position in queue.

Call Queuing CloudCall365

CloudCall365 Call Queuing features

  • In queue announcements

  • Custom ringtones for agents

  • Position announcements

  • Music on hold whilst waiting

  • Set queue open/closed times

  • Abandoned calls notification

  • Enhanced call distribution

  • Wrap-up timers

  • Queue reporting statistics

Speak to CloudCall365 on 0330 118 0365

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