Call Queuing 2018-02-02T11:19:24+00:00

CloudCall365 Call Queuing

Easily manage, monitor and control every call

As part of our CloudCall365 telephony platform, we provide effective & professional management for your incoming calls. CloudCall365 allows you to receive more calls than your agents are able to answer at the same time. Your customers will be held in a queue, listening to music and receiving periodic updates about approximate wait time and/or their position in queue.

Call Queuing CloudCall365

CloudCall365 Call Queuing features

  • In queue announcements

  • Custom ringtones for agents

  • Position announcements

  • Music on hold whilst waiting

  • Set queue open/closed times

  • Abandoned calls notification

  • Enhanced call distribution

  • Wrap-up timers

  • Queue reporting statistics

Speak to CloudCall365 on 0330 118 0365

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. In accordance with GDPR, the following link describes how CloudCall365 manage personal information and respect your privacy. http://www.cloudcall365.co.uk/cloudcall365-privacy-policy/